Privacy Policy

Welcome to Vuelana™! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us. By accessing our website or using our services, you consent to the practices described in this policy.

Information We Collect

We may collect various types of information from you when you interact with our website, make a purchase, or subscribe to our newsletter. The information we collect may include:

  • Personal Information: This includes your name, email address, shipping address, and contact number provided during the checkout process or when contacting customer support.
  • Payment Information: When making a purchase, you may provide payment details, such as credit card numbers or other secure payment information. Please note that we do not store your complete payment information on our servers. We use reputable and secure third-party payment processors for handling payment transactions.
  • Device and Usage Information: We may automatically collect technical information about your device and how you interact with our website, such as your IP address, browser type, operating system, and pages visited.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including providing shipment tracking details and customer support.
  • To send you important updates, promotional offers, and newsletters related to our products and services. You can opt-out of marketing communications at any time by following the unsubscribe instructions provided in the emails.
  • To improve our website, products, and services based on your preferences and feedback.
  • To detect and prevent fraudulent activities and ensure the security of our website and systems.

Data Security

We take data security seriously and implement reasonable safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

  • With trusted third-party service providers who assist us in operating our website, processing payments, conducting surveys, or delivering services. These providers are bound by confidentiality agreements and are required to protect your information.
  • When required by law, legal process, or government authorities to comply with applicable regulations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that enable certain website features and functionality. You can manage your cookie preferences through your web browser settings. Please refer to our Cookie Policy for more details.